Refund Policy

Digital License Sales

R3MAPPER licenses are digital goods delivered through your account after checkout. Purchases are final once the license is delivered, except where a refund is required by law or approved in writing.

Activation Help First

If activation fails, contact support from the email used at checkout. Include the account email, the license code preview if visible, and the error shown by R3MAPPER. Support can review checkout, license, and machine records.

Machine Moves

Moving the license to a replacement PC is included. Revoke the old machine from your account, then activate the new PC in R3MAPPER. A normal machine move is not treated as a refund reason by itself.

Duplicate Or Mistaken Purchases

If you believe you bought twice by mistake or used the wrong account, contact support quickly before opening a dispute. Duplicate active licenses can be reviewed against Stripe checkout records.

Chargebacks And Abuse

Payment disputes, chargebacks, license sharing, resale, or attempts to bypass activation may result in license suspension while the account is reviewed.

Support Contact

Email support@thirdsoft.io for billing, activation, or account help.